Before Purchase

Shipping & Orders

• What is the time for the e-bike to be shipped?
• How can I track the logistics of my order?
• Do you provide free shipping?
• What are the dimensions and weight of the package that I will receive?
• Will the ebike I received be assembled？
• Will my accessories be shipped together with the ebike?

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Referral & Discounts

• Is there a military discount/ Service-oriented Groups?
• How to earn and redeem Himi Points?
• Can I stack two discounts repeatedly?

Payments

• What is Affirm and how to use it?
• What is Klarna Financing and how does it work?
• Why the payment failed?
• How can I finance with Paypal Credit?
• What are the payment methods?

Warranty

• What is the warranty period for the Himiway eBike?

Returns

• What's the policy for refund?
• What's the policy for model replacement and return?
• What's the policy for order modification?
• What's the policy for order cancellation?

Dealers

• How do I reach Himiway for after-sales service?
• Are Himiway ebikes available for rent?
• How to make an appointment If I need service from a Himiway dealership?
• What service can I expect from Himiway dealers?
• Can I test ride a Himiway ebike before purchase?

FAQs

• Does my height fit the Himiway ebike?
• How can I find the best ebike for my needs?
• What are the benefits of choosing Himiway ebikes?
• FAQ on Himiway E-bike Batteries
• What is the speed limit for e-bikes in your state?
• What are the difference between Class 1, Class 2, and Class 3 E-bike?

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